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Search experiments, large and small


In my previous post, I described the components of your web search experience and the principles behind creating a great search experience. There are complex algorithms underlying simple features such as spelling correction and the two line snippets...
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Sketching is the new black : inspirations from the


The smell of Fall is in the air. Every September, I get that “back to school” urge to stock up on art and school supplies. This fall, armed with our trusty pencils, sharpies and paper, we’re knee-deep in exploring how lo-fi pen-and-pencil techniques...
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Campaign Influence for Opportunities


In Winter ’09, Salesforce Marketing introduced Campaign Influence for opportunities. Now you can easily see all the campaigns that influenced the key contacts for an opportunity. Here’s how you can get this feature up and...
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Practical Limits for Configurability


The last few months, my team has been working on a sample SaaS application to demonstrate the multi-tenancy concepts I’ve been describing in my papers and blog. One of the areas we spent some cycles thinking about are the aspects of...
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Introducing Salesforce for Google Apps


  Today we are excited to announce that we have expanded our partnership with Google and together have delivered an industry-changing new product called Salesforce for Google Apps. It went live last night at 11pm PST to all salesforce.com...
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Aurora: Writing the Script


Writing the script for Aurora turned out to be a tricky balancing act. We wanted to illustrate the interesting design solutions we had come up with, but we also had to provide enough context to make the solutions meaningful. We needed the movie to...
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