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Gilbert and Sullivan present: The High-Tech Produc


Iíve always liked the Major Generalís song from The Pirates of Penzance. Hereís how Gilbert and Sullivan *may* have described high-tech Product Managers. I am the very model of a high-tech product manager, Iíve information customer, partner and...
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Choosing the location for your employee performanc


In real estate the catch phrase is location, location, location. This is also true for your employee performance...
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BarCamp Africa


Last Saturday I attended BarCamp Africa, an event hosted at the Google Campus in Mountain View. BarCamp Africa brought people, institutions and enterprises interested in Africa - as a topic, an opportunity, or a place of action - together in one...
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Analytic on self-service and customer portal


It would be nice to be able to add a tracking code (Google, WebTrends, or Omniture) to self-service and customer portal screens so usage of these items could be analyzed. ...
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A bench with two seats


A few weeks ago, I had the opportunity to hear Joshua Gutwill, a researcher at the Exploratorium, speak about Instrumenting Chaos: Understanding the Visitor Experience in a Free-Choice Environment. In the Q&A part of the talk, someone asked if...
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Office 2.0 - The Un-Conference


I'm delighted to announce that Intacct is participating in many ways in next week's Office 2.0 conference from September 3-5 in San Francisco. Now in its third year, this conference has become a who's who of thought leaders from the worlds of...
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